Dana Air Introduces 24 Hours Customer Service

Dana Air has introduced 24 hours, seven days customer service as part of its promise to offer improved customer relationships and guarantee customer satisfaction.

According to a statement by Dana Air’s Media and Communications Manager, Kingsley Ezenwa, Dana Air would now be available on social media platforms and emails.

”Having reviewed the number of mails, calls and chats that we receive on a daily basis and the time that we receive these messages and requests, we decided to introduce this to cater to the needs, requests and inquiries of our guests 24/7.

”We understand that some of our guests might be busy while some might have unexpected changes in plans and would require timely modifications, updates, etc. At whatever time in the day they require our assistance, we’ve got them all covered. Read More

Only 41 Countries Open Borders Without Quarantine Globally In January 2021-IATA

The International Air Transport Association (IATA) said only 41 nations globally accept international travelers into their countries without requiring the need to quarantine as of January 2021.

IATA’s Vice President for Africa and the Middle East, Muhammed Albakri while giving updates on the status of the region vis-à-vis the impact of the global pandemic, Covid-19 stated: “With the new variants a lot of countries are re-instituting a lot of precautions and a lot of measures in closing borders and requesting multiple tests and a lot of countries requesting quarantine. 41 states are open to international travelers without quarantine restrictions”.  He added that: “The numbers of countries open without quarantine restriction might decrease”. Read More

Improving Nigeria’s Airspace

Nigerian Communication Satellite Ltd (NIGCOMSAT), the Agency for Air Navigation Safety in Africa and Madagascar (ASECNA) and Thales Alenia Space are joining efforts to accelerate Satellite Based Augmentation System (SBAS) development for aviation and other sectors of the economy in Nigeria and in Africa.
The objective of this development is to improve communication, surveillance and safety in Nigeria and Africa’s airspace.

Thales Alenia Space is a joint venture between Thales (76% and Leonardo (33%), which is bringing the latest surveillance technology to the region’s airspace, while NIGCOMSAT and ASECNA would provide the funds. Read More

Expert Identifies Challenges of Aircraft Leasing in Nigeria

ndustry operators have said that one of the major factors why they are finding it difficult to replenish their depleting operating aircraft is the difficulty they face in remitting money to lessors due to forex scarcity.
The operators also said that the current exchange rate and the delay in financial institutions to remit the funds to lessors overseas make the transactions a frustrating experience.

Leasing is the easiest way commercial airlines acquire aircraft in other parts of the world and major airlines, including well-known mega carriers, operate largely leased aircraft. Read more

New Planes, New Dawn In Air Travel Business

Thirteen-hour GMT, penultimate Thursday in Abuja, a ‘baby’ was born. Donned in a white-and-deep-blue colour, it sauntered into the warm afternoon with a ceremonious water-shower at the Nnamdi Azikiwe International Airport (NAIA). Checked-in passengers a bird’s eye view of the airside, and airport workers, all left seats and stations to catch a glimpse of the spectacle. When it came to a halt and the ‘Air Peace’ livery, with embossed Nigerian flag, shone even brighter, a round of applause erupted.

In a conference room, somewhere within the international terminal, the Minister of Aviation, Hadi Sirika, announced the arrival, orchestrating more ovations from an audience of state governors, lawmakers, and aviation stakeholders. When they funneled to the airside to feel the equipment, coming straight from the manufacturer in Brazil, they all conceded it’s a new dawn and new chapter in the history of Nigerian aviation. Read more

RwandAir Eyes New York Flights – What We Know

RwandAir has filed an application with the Department of Transportation (DoT) to begin flights between Kigali and New York. The airline hopes to gain from the growing traffic between the US and Rwanda by offering the fastest service. Let’s find out more about this possible new route.

The first step to starting any new international route is receiving the requisite approvals from the two governments. To this end, RwandAir has filed a request with the DoT and giving us an insight into the carrier’s upcoming plans in the US.

RwandAir plans to introduce a route from Kigali, Rwanda, to New York JFK with a stop in Accra, Ghana. The route will tentatively begin operating in December 2021, assuming travel restrictions open up by then. Read more

Why Nigeria Ranks Top In Global Unserviceable Airplane Poll

Nigeria has ranked top among countries with the highest number of unserviceable aircraft in global commercial aviation.

CH aviation, a Swiss-based firm that specializes in data and information gathering for global aviation operators, estimated that Nigeria, though with smaller industry, now ranks higher than Germany, the United Kingdom, Argentina, and Malaysia in the top countries with the highest number of retired airplanes. Read more